Chargeback Representment

Chargeback Representment is a process where a merchant fights back a chargeback by gathering evidence to prove that the transaction was completed properly and the charges imposed by the customer are not true. Armed with sufficient evidence against the request of the customer, the issuer then reverses the chargeback and the merchant is refunded. Chargeback Representment is essential for merchants and can have both positive and negative impact on his business and the revenue. It is important to understand Chargeback Representment process clearly as it is a very powerful function and can help merchant recover his lost money.

Chargeback Representment is not that easy to win but it is not impossible either.

• Rules: If a merchant has no idea about the Representment Rules, it is next to impossible to win. We understand the rules and regulations of the Representment, and fight for you under the terms of these rules.
• Documentation: It is very important to maintain records, as it will work as evidence during Chargeback Representment. We encourage you to maintain the sales records, such as receipt, delivery confirmation, tracking number, etc, If you don’t have the access to such a system, we also help you create one.
• Chargeback codes: There are different sets of chargeback codes for different issuers. We have complete knowledge of such codes and we make sure that the respective chargeback is filed under the accurate code.
• Formal letter: We prepare very precise yet, informative letter for the filling of representment case. Preparation of a formal and detailed letter (rebuttal letter) is very important for this process.
• Act fast: The time span for chargeback representment is limited, so we revert back ASAP (as soon as possible). Although there are less chances of winning but one should not delay or postpone it.